Accessibility Statement
Hope Love Smile Project
1. Overview
This Refund Policy outlines the terms under which refunds may be issued for donations and other transactions associated with Hope Love Smile Project (“HLSP,” “we,” “our,” or “us”).
2. Donations
All donations made to Hope Love Smile Project are voluntary and generally non-refundable.
As a registered 501(c)(3) nonprofit organization, donations are considered charitable contributions and are used to support our mission and programs.
3. Exceptions for Donations
Refunds may be considered on a case-by-case basis under the following circumstances:
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Duplicate transactions
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Incorrect donation amounts entered in error
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Unauthorized or fraudulent transactions
To request a refund, you must:
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Submit a request within 7 days of the transaction
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Provide sufficient details to verify the request
Refund requests can be submitted to:
Travis@hopelovesmileproject.org
HLSP reserves the right to approve or deny refund requests at its sole discretion.
4. Recurring Donations
If you have enrolled in a recurring donation:
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You may cancel or modify your donation at any time by contacting us at Travis@hopelovesmileproject.org
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Cancellation requests must be made before the next billing cycle to avoid additional charges
Refunds will not be issued for charges processed prior to cancellation unless they meet the exception criteria above.
5. Merchandise Purchases
Hope Love Smile Project may promote or link to merchandise through affiliated or third-party platforms.
Please note:
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Merchandise purchases are not processed directly by HLSP
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Refunds, returns, and exchanges for merchandise are governed by the policies of the third-party provider
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HLSP is not responsible for order fulfillment, shipping, or returns
Customers should refer to the applicable store’s refund and return policy for assistance.
6. Processing of Approved Refunds
If a refund is approved:
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Refunds will be issued to the original payment method whenever possible
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Processing times may vary depending on the payment provider
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HLSP is not responsible for delays caused by financial institutions or third-party processors
7. Contact Information
For all refund inquiries, please contact:
Hope Love Smile Project